Babel was growing and wanted to create more consistency in how people communicated across the business.
The opportunities weren’t centred around formal presentations or big pitch moments. They sat in the everyday interactions that shape relationships and performance over time: client conversations, team meetings, feedback discussions and moments where people needed to influence, challenge or make decisions.
There was also a broad mix of experience levels across the group. The programme needed to feel relevant and useful whether someone was earlier in their career or managing others.
The aim was to give people practical tools they could apply immediately while building stronger habits over time.
Personal impact and presence (two half-day sessions)
This part of the programme focused on helping people communicate with greater clarity and confidence across client and internal situations.
Sessions covered:
Sessions combined coaching, discussion and opportunities to test ideas in the room and refine them through feedback.
This part focused on supporting managers and senior team members in areas they found most challenging.
Sessions covered:
practical language and frameworks for more effective conversations
Everything was grounded in situations the team recognised and could apply immediately.
The impact showed up in everyday behaviour.
Conversations became clearer and more direct. People communicated their thinking with greater confidence and feedback became more specific and useful. Managers felt more comfortable addressing issues earlier and creating clearer expectations.
Across the team there was greater consistency in communication, whether in client conversations, internal meetings or one-to-ones.
Because people had opportunities to practise and apply the ideas throughout, the learning carried through into day-to-day work rather than staying in the room.