We build strong cultures, and the leaders and teams who sustain them. Culture strategy, leadership development, communication training and the people who’ve been in the room when it mattered most.
It shows up in how people lead, how they communicate, and whether the good stuff holds when things get hard. We help organisations do that work properly, in a way that sticks.
Our core offer covers culture strategy and mapping, values and mission work, manager and leadership development, communication training and offsites and team experiences. When a brief calls for something more specific, we bring in the Collective.
Janine Jacobs is the co-founder of HappyHQ, where she helps companies turn good culture intentions into confident teams and clear ways of working. She brings over 15 years leading high-performing teams and held director-level communications roles in international agencies working with global brands. She now specialises in culture strategy, values in practice, and leadership communication, helping companies grow sustainably from the inside out.
Francesca O’Connor is Co-Founder of HappyHQ, where she helps leaders and teams communicate with confidence and real impact when it counts. With a background in global PR agencies, she built her career in high-pressure environments. Her work focuses on helping people show up well in the moments that matter. She delivered a TEDx talk on ‘The Brilliance Bias‘
Kevin O’Connor is Head of Communications at HappyHQ, where he also leads our internal and change communications offering.
Kevin started out as a national newspaper journalist, rising to Duty Editor of The Sun’s digital operation before moving into corporate comms at Deutsche Bank, BAT and AstraZeneca.
At HappyHQ, Kevin brings his newsroom instinct to the everyday rhythm of comms and delivers the work that guides companies and their people through change and transformation.
Tina Wilson is Head of Operations at HappyHQ and has more than 30 years’ experience supporting businesses and senior leaders. She is also the founder of Ask Tina, her award-winning business support consultancy and was named Virtual Assistant of the Year in the Central England Prestige Awards 2026.
Tina sits across the operational side of HappyHQ, creating the structure and rhythm that allow the team to focus on clients, culture and growth.
Culture work surfaces all kinds of things. A founder navigating a sale. An established business managing a restructure. A leadership team that has lost its way. A brand going through change that its people don’t yet understand. A creative team that has lost its nerve. A leader carrying too much.
We’ve brought together a small group of people who’ve been in those rooms. Different specialisms. The same belief: that practical, human support, from people who’ve done it, changes things.
Well-being comes before the bottom line. We won’t take on work that compromises our team, and we’d rather do less and do it well than stretch ourselves thin for the sake of it. Happy people do better work. We believe that, and we try to live it.
We say what we see. With clients, with each other, and about ourselves. Even when it’s not what people want to hear. Especially then. That includes being honest about our own limitations too. It’s not always comfortable, but it’s always worth it.
Clear, direct, human. If you need a glossary to understand what we’re saying, we haven’t done our job properly. This goes for our workshops, our proposals, our feedback and our values. Including this one.
If it doesn’t change something practical, it wasn’t worth doing. We take ownership of that. We experiment, we measure, we adapt. And we do what we say we’ll do. Everything we run has to leave people with something they can act on the next day. Not a concept. Not a framework to think about later. Something that moves things forward.
Through a delivery style tailored to your unique needs – not confined by rigid rulebooks – we love nothing more than happy clients (and people).
Ready to do the harder work?
Get in touch to talk through what your organisation needs. Every project starts with a conversation about where you are and what you’re trying to build.
Or email hello@happyhq.co.uk
