University of Manchester: Defining shared values to support culture, decisions and future direction

A facilitated programme designed to help the department define what matters most, create a clearer shared language for culture, and build stronger foundations for future priorities and decisions.

The brief

The department wanted to create dedicated space to reflect on how people work together and create greater clarity around the culture they want to build moving forward.

As a large department operating within a wider university structure, there were naturally different perspectives, experiences and priorities across the group. Alongside future planning, there was an opportunity to step back from day-to-day activity and create more shared understanding around expectations, behaviours and ways of working.

The aim was to define a set of values that felt meaningful, reflected the department’s ambitions, and could support future decision-making and strategic priorities.

The challenge

The department already had a strong sense of purpose and commitment to both academic excellence and colleague experience.

What became clear through early conversations was that people cared about many of the same things but often described them differently or experienced them through different lenses.

Themes including collaboration, communication, fairness, responsibility, transparency and academic integrity appeared consistently across discussions.

Questions emerged around:

  • What should people consistently experience across the department?
  • How do we create clarity while working within a complex organisation?
  • What behaviours help people work well together?
  • How do values support decision-making day to day?
  • What creates confidence and consistency as priorities evolve?

Creating shared language around these themes became an important foundation for the next phase of strategic work.

What we did

We designed and facilitated a collaborative values and alignment process to help colleagues contribute to shaping the conversation together.

The programme included:

  • facilitated discussions to explore themes, priorities and shared experiences
  • structured exercises to identify and articulate departmental values
  • collaborative activities to define what those values mean in practice
  • reflection on behaviours, expectations and ways of working
  • conversations connecting values to decision-making and future priorities
  • practical discussion around how values can support long-term direction and culture

Throughout the process, the focus stayed grounded and practical.

Alongside defining values, the group explored questions including:

What would people notice if we were living this value consistently?

How should this show up in everyday interactions and decisions?

What helps people work at their best together?

How do these values support the future direction of the department?

By the end of the programme, the department had created a set of shared values and started translating them into practical expectations and reference points for future work.

What changed

The process created greater clarity and stronger shared language across the department.

People developed a more consistent understanding of what matters most and how values can support everyday decisions, behaviours and collaboration.

The work created stronger foundations for:

  • clearer expectations and ways of working
  • stronger collaboration across teams
  • more consistent decision-making
  • greater shared ownership
  • stronger connection between culture and priorities
  • future strategic conversations grounded in shared principles

Most importantly, the department created something that felt owned by colleagues rather than introduced to them.

Why it worked

Values become more useful when people can see themselves in them.

By creating space for reflection, discussion and practical application, the department developed a shared reference point that can continue supporting decisions, priorities and ways of working as the next phase of strategic planning develops.